BrightStar Care
BrightStar Franchising, LLC is the Illinois company offering this franchise. It has offered franchises since August 2005. A BrightStar Care agency provides home-care services and can also supply healthcare staff to institutional clients. Medical services depend on the licenses and permissions available in the state.
What It Costs
Open The Full FDDCombined disclosed range across standard and Small territory formats. The $25,000 initial fee applies to Small territories; the standard base fee is $50,000 and increases above 300,000 population. Includes three months of additional operating funds, excluding royalties, financing payments and owner salaries. Medium Density Market is a separate format.
Where Your Startup Money Goes
| Cost | Disclosed Amount | Source |
|---|---|---|
| Initial Franchise Fee | $25,000 to $50,000 | 2026 FDD · PDF Page 16 · PDF Page 28 Small and Medium Density Market base fee: $25,000. Standard base fee: $50,000 for 200,000–300,000 people, plus $100 per additional 1,000 people over 300,000, calculated proportionately. Non-refundable. |
| Leased Agency Space | $4,000 to $9,600 | 2026 FDD · PDF Page 29 · PDF Page 31 Includes the first three months of rent and a deposit of the last month’s rent. First agency: about 750–1,100 square feet. Costs vary by region; Medium Density Market office exclusions apply. |
| Utility Deposits | $300 to $500 | 2026 FDD · PDF Page 29 · PDF Page 32 Utility, telephone and energy deposits. Medium Density Market office exclusions apply. |
| Furnishings | $2,000 to $4,000 | 2026 FDD · PDF Page 29 · PDF Page 31 Includes desks, chairs, telephone equipment and office furnishings. Medium Density Market office exclusions apply. |
| Technology Infrastructure | $4,000 to $9,500 | 2026 FDD · PDF Page 29 · PDF Page 31 Required hardware and software; Item 11 describes the system requirements. |
| Signage | $400 to $5,000 | 2026 FDD · PDF Page 29 · PDF Page 32 Subject to franchisor approval; cost varies by type. |
| Marketing Materials | $250 to $500 | 2026 FDD · PDF Page 29 · PDF Page 32 Three-month supply of brochures and business cards for up to three people. Shipping and handling are extra. |
| Office, Protective And Medical Supplies | $600 to $730 | 2026 FDD · PDF Page 29 Paid to vendors as invoiced. |
| Printing, Reproduction And Postage | $0 to $300 | 2026 FDD · PDF Page 29 Paid to vendors as invoiced. |
| Business And Other Required Licenses | $200 to $10,000 | 2026 FDD · PDF Page 30 · PDF Page 32 State requirements vary. Buying an existing license where a new one cannot be issued may cost substantially more than this estimate. |
| Local Marketing Spend | $3,000 to $5,250 | 2026 FDD · PDF Page 30 · PDF Page 32 Separate from general marketing fees. Ongoing local spending is subject to the $1,000 monthly minimum or tiered billing formula, whichever is greater. |
| State Electronic Visit Verification | $0 to $2,000 | 2026 FDD · PDF Page 30 · PDF Page 32 · PDF Page 33 Applies where required for certain Medicaid programs. Approved alternative providers can add their own charges; integration charges still apply. |
| Pre-Opening Director Of Nursing | $0 to $8,658 | 2026 FDD · PDF Page 30 · PDF Page 33 Where state licensing requires a nursing director before opening; the upper amount reflects a part-time director for that requirement. |
| Insurance Excluding Workers Compensation | $1,740 to $5,000 | 2026 FDD · PDF Page 30 · PDF Page 33 First three months only. The separate first-year estimate is $6,400 to $12,000, not another amount to add in full. |
| Workers Compensation Insurance | $445 to $3,300 | 2026 FDD · PDF Page 30 · PDF Page 33 First three months only. The separate first-year estimate is $1,800 to $10,000, subject to payroll audit and state/market conditions. |
| Training Travel And Living Expenses | $4,990 to $10,200 | 2026 FDD · PDF Page 30 · PDF Page 33 Varies with travel, accommodation, employee compensation and available online learning. |
| Legal Fees | $2,000 to $5,500 | 2026 FDD · PDF Page 30 · PDF Page 33 Initial review of employment and customer contracts for local requirements. A separate annual review is estimated at $2,500 to $3,500. |
| Joint Commission Accreditation | $0 to $6,192 | 2026 FDD · PDF Page 31 Estimated startup table amount; licensing and accreditation requirements apply separately. |
| Additional Operating Funds — Three Months | $53,829 to $83,956 | 2026 FDD · PDF Page 31 · PDF Page 33 · PDF Page 34 Excludes royalties, financing payments and owner salaries. Varies with staffing and local costs; the 12-month recommendation is an overlapping-period estimate. |
Line items are shown as disclosed. Some costs overlap or apply to different formats; do not add them together without reviewing the source.
Open The Full FDDKey Franchise Fees
- Royalty
View Disclosed Terms
5.25% of monthly Net Billings from non-National Accounts; 6.25% from National Accounts. Net Billings are not profit and can include uncollected customer amounts. Minimum royalties can apply when territory-specific billing targets are missed; no targets apply in Years 1–2 for new standard/Small territories or for Medium Density Market territories. Resales may differ.
2026 FDD · PDF Page 16 · PDF Page 17 · PDF Page 25 · PDF Page 26 · PDF Page 64 · PDF Page 65 · Item 6
Review Fee Sources
Fees And Payment Terms
| Fee | Disclosed Terms | Source |
|---|---|---|
| Royalty | 5.25% of monthly Net Billings from non-National Accounts; 6.25% from National Accounts. Net Billings are not profit and can include uncollected customer amounts. Minimum royalties can apply when territory-specific billing targets are missed; no targets apply in Years 1–2 for new standard/Small territories or for Medium Density Market territories. Resales may differ. | 2026 FDD · PDF Page 16 · PDF Page 17 · PDF Page 25 · PDF Page 26 · PDF Page 64 · PDF Page 65 |
| General Marketing Fee | Greater of $500 per month or 2.5% of the prior month’s Net Billings, starting at opening (or the effective transfer date). Local marketing spending is additional. | 2026 FDD · PDF Page 17 · PDF Page 26 |
| Local Consumer Marketing | Greater of $1,000 per month or 1.5% of monthly Net Billings up to $200,000 in four-week months ($250,000 in five-week months), plus 0.5% above that threshold. Starts at opening and is separate from the general marketing fee. | 2026 FDD · PDF Page 26 · PDF Page 32 |
| Athena System And Email | Greater of $250 per month or 1% of the prior month’s Net Billings, starting at opening (or the effective transfer date). Third-party software and Microsoft Enterprise Package are extra. | 2026 FDD · PDF Page 17 · PDF Page 26 |
| Microsoft Enterprise Package | $14.50 per seat per month, required for owners and optional for additional staff, in addition to Athena/email fees. Billed from opening and subject to change with notice and supplier costs. | 2026 FDD · PDF Page 17 · PDF Page 18 · PDF Page 26 |
Some fees apply only to a specific event or service. These are not all monthly expenses.
Open The Full FDDSee how the disclosed startup costs fit your cash, reserves, and financing plans.
Your Role As An Owner
Open The Full FDDThe FDD requires full-time owner involvement for the first two years after opening. It also requires a designated Control Person—normally the owner—to oversee the agency, live within a one-hour drive of the territory and be present in the office or territory daily on a full-time basis. Using an operating manager to step out of daily operations requires a written request and advance approval; the proposed manager must meet BrightStar’s requirements.
2026 FDD · PDF Page 70 · PDF Page 71 · PDF Page 34 · Item 15 · View Source
Read The Disclosed Requirements
The agency must have a full-time salesperson making daily sales calls, and patient care must be provided by trained, qualified employees rather than independent contractors. A Small-territory owner may fill two of the three key roles, but not all three. Owners and spouses must sign the applicable guarantee or consent documents.
2026 FDD · PDF Page 71 · Item 15 · View Source
Territory
Open The Full FDDThe territory is defined by ZIP codes. A standard territory typically has 200,000 – 300,000 people, including at least 15,000 age 65 or older; Small and Medium Density Market territories have fewer than 200,000 people. While the franchisee is not in default, BrightStar agrees not to open or authorize another BrightStar Care agency within that territory.
2026 FDD · PDF Page 59 · Item 12 · View Source
Read The Disclosed Requirements
That protection has limits. Referrals are not exclusive, outside-territory business is restricted, and BrightStar controls National Account contracts. Others may serve customers in the territory under stated exceptions, including when the agency lacks the required license or chooses not to provide a service. BrightStar also reserves rights to other brands and distribution channels.
2026 FDD · PDF Page 60 · PDF Page 61 · PDF Page 62 · PDF Page 63 · Item 12 · View Source
Standard and Small territories have minimum billing requirements after the first two years. Missing those requirements can trigger minimum royalty payments and, under the agreement’s conditions, termination. Medium Density Market territories have no monthly performance standards, and resale requirements can differ. These contractual territory terms do not establish whether an area is available today.
2026 FDD · PDF Page 64 · PDF Page 65 · Item 12 · View Source
A disclosed territory policy does not confirm that your preferred area is available. Ask the franchisor about the specific area you are considering.
Training & Support
Open The Full FDDBefore opening, BrightStar provides access to its operating manual, reviews the proposed lease for its specified requirements, helps order initial materials and provides owner and key-role training. New owners and key staff must complete required training before opening and within 150 days of signing. Buyers of an existing agency have a separate training schedule.
2026 FDD · PDF Page 44 · PDF Page 51 · Item 11 · View Source
Read The Disclosed Requirements
BrightStart includes pre-opening checklists and coaching for the first 24 months after opening, subject to the program’s requirements. ReStart is an onboarding and assessment program for buyers of existing agencies. During operation, BrightStar provides advice in response to administrative and operating questions.
2026 FDD · PDF Page 44 · PDF Page 45 · Item 11 · View Source
If BrightStar holds an annual conference, attendance and the required fees apply. A Branch Leadership Conference, if held, also requires specified staff to attend. Travel, lodging and related payroll costs are the franchisee’s responsibility, and the stated registration and hotel charges can still apply if required attendees do not attend.
2026 FDD · PDF Page 58 · Item 11 · View Source
Franchisor Financing
Open The Full FDDBrightStar does not offer direct or indirect financing and does not guarantee the franchisee’s loan, lease or other obligations.
2026 FDD · PDF Page 43 · Item 10 · View Source
Inside The FDD
Open The Full FDDPlain-language summaries of the FDD. Follow the page links to read the original document and its conditions.
Source-linked summaries of this FDD. Unresolved terms are omitted.
Sources
01The Franchisor And The Business
BrightStar Franchising, LLC is the Illinois company offering this franchise. It has offered franchises since August 2005. A BrightStar Care agency provides home-care services and can also supply healthcare staff to institutional clients. Medical services depend on the licenses and permissions available in the state.
2026 FDD · PDF Page 9 · PDF Page 10 · Item 1 · View Source
Healthcare experience is not required, but the agency must obtain the required licenses. It must apply for Joint Commission accreditation when it reaches $15,000 in weekly revenue or has been open for one year, whichever happens first, and obtain accreditation within six months of applying.
2026 FDD · PDF Page 10 · Item 1 · View Source
02Business Experience
The 2026 FDD lists Andrew Ray as CEO since February 2024, after serving as COO and previously running BrightStar Care of Mesa. It also identifies the leaders responsible for development, finance, technology, operations and clinical support, with their recent work histories. These are the positions reported in this FDD.
2026 FDD · PDF Page 13 · PDF Page 14 · Item 2 · View Source
03Litigation
At the time of the FDD, BrightStar reported a pending arbitration involving Ryan Home Healthcare and its owners. BrightStar sought to enforce obligations after ending the franchise and recover amounts it said were owed. The former franchisees disputed the termination and brought counterclaims, including interference with a proposed sale. These are the parties’ allegations, not findings reported in the FDD.
2026 FDD · PDF Page 14 · PDF Page 15 · Item 3 · View Source
The FDD also describes a dispute brought by former Georgia franchisees over territory and financial-performance disclosures. It settled in 2018 with a $215,000 payment by BrightStar and mutual releases. Other listed actions concern unpaid fees and enforcement of obligations after a franchise ends.
2026 FDD · PDF Page 15 · Item 3 · View Source
04Bankruptcy
BrightStar states that no bankruptcy is required to be disclosed in this item.
2026 FDD · PDF Page 15 · Item 4 · View Source
05Initial Fees
The initial franchise fee is $50,000 for a standard territory with 200,000–300,000 people, including at least 15,000 people age 65 or older. Above 300,000 people, another $100 is due for each additional 1,000 people, calculated proportionately. Small and Medium Density Market territories with fewer than 200,000 people have a $25,000 initial fee. These fees are not refundable.
2026 FDD · PDF Page 16 · Item 5 · View Source
An optional expansion agreement requires a separate, non-refundable $10,000 payment. If you exercise the option and sign the additional franchise agreement during the option period, that payment is credited toward the new territory’s initial franchise fee.
2026 FDD · PDF Page 16 · Item 5 · View Source
06Other Fees
The royalty is 5.25% of monthly Net Billings from non-National Accounts and 6.25% from National Accounts. Net Billings can include customer amounts that have not been collected; it is not profit. Minimum royalties can also apply when the territory’s required billing targets are not met. New standard and Small territories have no minimum billing targets in Years 1 and 2; later requirements depend on the territory and year. Medium Density Market territories have no monthly performance standards, and resale arrangements can differ.
2026 FDD · PDF Page 16 · PDF Page 17 · PDF Page 25 · PDF Page 26 · PDF Page 64 · PDF Page 65 · Item 6 · View Source
Starting at opening, the general marketing fee is the greater of $500 per month or 2.5% of the previous month’s Net Billings. Separate local marketing spending is also required: at least $1,000 per month, or 1.5% of monthly Net Billings up to $200,000 in a four-week month ($250,000 in a five-week month), plus 0.5% above that threshold, whichever calculation is greater.
2026 FDD · PDF Page 17 · PDF Page 26 · Item 6 · View Source
The Athena business system and email service cost the greater of $250 per month or 1% of the previous month’s Net Billings from opening. Third-party software can cost extra. The Microsoft Enterprise Package is another $14.50 per seat per month, required for owners and optional for additional staff; its price can change with notice and supplier costs.
2026 FDD · PDF Page 17 · PDF Page 18 · PDF Page 26 · Item 6 · View Source
07Estimated Initial Investment
The FDD gives an estimated startup investment of $102,754 to $220,186 across its standard and Small territory formats. The initial franchise fee varies by territory, so the low end is not a standard-territory-only estimate. The cover separately lists $96,454 to $181,086 for a Medium Density Market territory, which assumes the use of an existing agency’s office during the first 12 months and excludes the listed office rent, deposits and furnishings. A separate office may later be required.
2026 FDD · PDF Page 1 · PDF Page 28 · PDF Page 31 · Item 7 · View Source
The startup table includes $53,829 to $83,956 in additional operating funds for the first three months. It excludes royalty payments, loan payments and owner salaries. These are estimates that depend on staffing, local costs and the business’s results; they do not promise how long the cash will last.
2026 FDD · PDF Page 31 · PDF Page 33 · PDF Page 34 · Item 7 · View Source
The FDD separately recommends $186,251 to $358,415 in total additional operating funds for the first 12 months, or $154,951 to $335,604 for a Medium Density Market territory, before allowing for gross margin that could reduce the amount. This covers an overlapping period with the three-month estimate and should not be added to it as another separate expense.
2026 FDD · PDF Page 33 · PDF Page 34 · Item 7 · View Source
08Required Purchases And Suppliers
The agency must follow BrightStar’s operating standards and use specified systems and suppliers. Required systems include Athena, designated accounting and training software, and revenue-cycle services. Designated sources are also required for items such as marketing materials, payroll, email and drug screening, unless an allowed exception is approved.
2026 FDD · PDF Page 35 · Item 8 · View Source
You can request approval for an alternative supplier, but approval is not guaranteed and can be withdrawn. BrightStar can change its standards, require an exclusive source and require updates to technology. The franchisee pays the cost of complying with those changes.
2026 FDD · PDF Page 35 · PDF Page 36 · Item 8 · View Source
09Your Obligations
This item is a guide to your main contractual responsibilities. It points to the agreement and other FDD sections for details on opening, training, fees, operating standards, staffing, advertising, insurance, reporting and inspections. It also identifies the provisions governing renewal, sale of the business, disputes and obligations when the franchise ends.
2026 FDD · PDF Page 41 · PDF Page 42 · PDF Page 43 · Item 9 · View Source
10Franchisor Financing
BrightStar does not offer direct or indirect financing and does not guarantee the franchisee’s loan, lease or other obligations.
2026 FDD · PDF Page 43 · Item 10 · View Source
11Training And Support
Before opening, BrightStar provides access to its operating manual, reviews the proposed lease for its specified requirements, helps order initial materials and provides owner and key-role training. New owners and key staff must complete required training before opening and within 150 days of signing. Buyers of an existing agency have a separate training schedule.
2026 FDD · PDF Page 44 · PDF Page 51 · Item 11 · View Source
BrightStart includes pre-opening checklists and coaching for the first 24 months after opening, subject to the program’s requirements. ReStart is an onboarding and assessment program for buyers of existing agencies. During operation, BrightStar provides advice in response to administrative and operating questions.
2026 FDD · PDF Page 44 · PDF Page 45 · Item 11 · View Source
If BrightStar holds an annual conference, attendance and the required fees apply. A Branch Leadership Conference, if held, also requires specified staff to attend. Travel, lodging and related payroll costs are the franchisee’s responsibility, and the stated registration and hotel charges can still apply if required attendees do not attend.
2026 FDD · PDF Page 58 · Item 11 · View Source
12Territory
The territory is defined by ZIP codes. A standard territory typically has 200,000 – 300,000 people, including at least 15,000 age 65 or older; Small and Medium Density Market territories have fewer than 200,000 people. While the franchisee is not in default, BrightStar agrees not to open or authorize another BrightStar Care agency within that territory.
2026 FDD · PDF Page 59 · Item 12 · View Source
That protection has limits. Referrals are not exclusive, outside-territory business is restricted, and BrightStar controls National Account contracts. Others may serve customers in the territory under stated exceptions, including when the agency lacks the required license or chooses not to provide a service. BrightStar also reserves rights to other brands and distribution channels.
2026 FDD · PDF Page 60 · PDF Page 61 · PDF Page 62 · PDF Page 63 · Item 12 · View Source
Standard and Small territories have minimum billing requirements after the first two years. Missing those requirements can trigger minimum royalty payments and, under the agreement’s conditions, termination. Medium Density Market territories have no monthly performance standards, and resale requirements can differ. These contractual territory terms do not establish whether an area is available today.
2026 FDD · PDF Page 64 · PDF Page 65 · Item 12 · View Source
13Trademarks
The franchise includes limited permission to use the BrightStar marks, which are owned by an affiliate and licensed to the franchisor. You may use only authorized marks, in the approved way, for the agency at its approved location. Advertising using the marks requires prior approval.
2026 FDD · PDF Page 66 · PDF Page 67 · PDF Page 68 · Item 13 · View Source
BrightStar controls trademark disputes and requires you to report suspected infringement. It can require replacement branding, with the franchisee paying the cost of making the change.
2026 FDD · PDF Page 67 · PDF Page 68 · Item 13 · View Source
14Patents, Copyrights And Proprietary Information
The FDD says BrightStar has no patents or patent applications material to this franchise. Its manuals, operating methods and nonpublic client and employee information are treated as confidential. Staff who need access must sign confidentiality agreements, and protected materials may be used only as authorized for the agency.
2026 FDD · PDF Page 68 · PDF Page 69 · Item 14 · View Source
BrightStar claims ownership of the agency’s client lists and restricts sharing and use after the franchise ends. Requests for client records are subject to applicable state and federal laws. Improvements developed for the agency must be licensed back to BrightStar for use in the system without payment to the franchisee.
2026 FDD · PDF Page 69 · PDF Page 70 · Item 14 · View Source
15Your Role As An Owner
The FDD requires full-time owner involvement for the first two years after opening. It also requires a designated Control Person—normally the owner—to oversee the agency, live within a one-hour drive of the territory and be present in the office or territory daily on a full-time basis. Using an operating manager to step out of daily operations requires a written request and advance approval; the proposed manager must meet BrightStar’s requirements.
2026 FDD · PDF Page 70 · PDF Page 71 · PDF Page 34 · Item 15 · View Source
The agency must have a full-time salesperson making daily sales calls, and patient care must be provided by trained, qualified employees rather than independent contractors. A Small-territory owner may fill two of the three key roles, but not all three. Owners and spouses must sign the applicable guarantee or consent documents.
2026 FDD · PDF Page 71 · Item 15 · View Source
16Products And Services You May Sell
The agency may sell only authorized goods and services and must offer the services and accept the payment sources BrightStar specifies. These requirements can change. BrightStar generally does not set local prices, but it establishes pricing structures for National Accounts.
2026 FDD · PDF Page 72 · Item 16 · View Source
Government payment programs are restricted. The FDD permits certain state Medicaid, Medicaid Waiver, Medicare Advantage personal-care and Veterans Affairs services under stated conditions. It does not permit Medicaid programs that require a Medicare number or billing through Medicare. The franchisee is responsible for the applicable operational and technology requirements and their costs.
2026 FDD · PDF Page 72 · Item 16 · View Source
17Renewal, Termination, Transfer And Disputes
The disclosed agreement runs for 10 years, subject to earlier termination for cause. Three additional five-year terms are available only if renewal conditions are met, including payment, compliance, performance and training requirements. Renewal requires the then-current agreement, which can have different fees and territory rights.
2026 FDD · PDF Page 72 · PDF Page 73 · Item 17 · View Source
Selling or transferring the franchise requires BrightStar’s approval and satisfaction of the stated conditions, including buyer qualifications, training and licensing. BrightStar also has a right to match qualifying purchase offers. Existing franchisees with a different agreement must follow that agreement’s renewal terms.
2026 FDD · PDF Page 79 · PDF Page 80 · PDF Page 81 · PDF Page 73 · Item 17 · View Source
The agreement lists defaults that can lead to termination; some allow time to correct the problem and others do not. After the agreement ends, duties include stopping use of the brand, returning confidential materials and following restrictions on competition and solicitation. Most disputes follow internal review, mediation and then arbitration, with exceptions and state-law qualifications.
2026 FDD · PDF Page 74 · PDF Page 75 · PDF Page 76 · PDF Page 78 · PDF Page 82 · PDF Page 83 · Item 17 · View Source
18Public Figures
BrightStar states that it does not use a public figure to promote this franchise.
2026 FDD · PDF Page 83 · Item 18 · View Source
19Financial Performance Representations
Item 19 reports historical revenue, gross margin and operating information through 2025, collected through BrightStar’s business system. The tables cover different groups and periods, including first agencies, additional agencies and certain formerly franchised agencies acquired by affiliates. The table notes explain who is included in each comparison.
2026 FDD · PDF Page 84 · PDF Page 85 · Item 19 · View Source
The data are unaudited and do not include all operating costs or the expenses payable under the franchise agreement, so they do not establish net profit or owner income. BrightStar makes written support for the figures available on reasonable request. The FDD states that individual results may differ.
2026 FDD · PDF Page 97 · Item 19 · View Source
20Outlets And Franchisee Information
The FDD tracks franchised and company-owned outlets for 2023 – 2025. Its tables separate openings, transfers, terminations, non-renewals, reacquisitions and closures. These are historical changes, not current territory availability.
2026 FDD · PDF Page 97 · PDF Page 98 · PDF Page 101 · PDF Page 105 · Item 20 · View Source
Item 20 points readers to franchisee contact lists and identifies an independent franchisee association. It also states that some current and former franchisees signed confidentiality provisions that may limit what they can discuss about their experience.
2026 FDD · PDF Page 107 · Item 20 · View Source
21Financial Statements
The FDD includes audited financial statements for BrightStar Franchising for fiscal years ending December 31, 2023, December 29, 2024 and December 28, 2025. These describe the franchisor’s finances, not the results of an individual franchise.
2026 FDD · PDF Page 107 · Item 21 · View Source
22Contracts
The attachments include the franchise agreement and forms covering guarantees, ownership and management, debit payments, leases and the designated Control Person. They also include state addenda, technology agreements, Small and Medium Density Market territory addenda, an expansion option and a release of claims. The applicable documents depend on the agreement and territory involved.
2026 FDD · PDF Page 107 · PDF Page 108 · Item 22 · View Source
23Receipts
The receipt acknowledges that you received the FDD. It comes in two copies: sign both, keep one and return the other to BrightStar.
2026 FDD · PDF Page 108 · Item 23 · View Source
Find The Right Business For The Life You Want.
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